Enterprises can now benefit from Ushur’s Customer Engagement Automation from within Salesforce
SANTA CLARA, Calif.–(BUSINESS WIRE)–Ushur today announced it has launched the Ushur Managed Package on Salesforce AppExchange, empowering enterprises to add customer engagement automation capabilities to their Salesforce platform. Ushur’s artificial intelligence (AI) platform enables enterprises to instantly and intelligently automate interactions with their customers, integrating directly into Salesforce.
Built on the Salesforce Platform, the Ushur Managed Package is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FR4jdUAD
Through the Ushur Managed Package, enterprises can automate two-way communications across email, web, mobile and even documents to enable straight-through processing of account updates, support resolutions and sales enablement, improving customer experience and lowering operational expense.
The Ushur Managed Package Key Features:
- Classify and index high-volume customer emails, documents and texts for routing to internal teams within Salesforce.
- Read and write customer account information from and to Salesforce
- Integrate with Salesforce and trigger communication-based actions within the Ushur platform, even for custom-objects
- Allow customers to automatically upload docs and images into Salesforce cases
Comments on the News
“Ushur is a welcome addition to AppExchange, as they power digital transformation for customers by automating communications between enterprises and their customers,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
“With the Ushur Managed Package, we are delivering on the promise of intelligent automation by automating customer interactions and directly integrating in Salesforce,” said Simha Sadasiva, co-founder and CEO of Ushur Inc. “Ushur was founded to help make enterprises smarter by applying software to automate customer-facing tasks.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 7 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
Ushur is the complete solution for intelligent automation. Designed for high-contact industries like insurance, logistics and financial services, Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems. Easy to use and built for engagement, it’s the first automation platform that understands the customer’s needs—and yours.